Click on the first link, “Billing, Usage, Plans, and Features”. Select which product you are seeking assistance with, and then a list of topics will be listed. If you are looking to see if your plan is eligible for a discount, type “agent” into the chat box.
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Click on the link “Find out how to get a credit” next to that bullet point in order to be directed to their details page, which further explains their policies. This includes waiving late fees, talk, text, and data overages incurred between that time. Type “covid” in the chat, and you will get another automated message letting you know that they are not interrupting service for non-payment between. By clicking on the chat, you will automatically be prompted by an automated virtual assistant that asks how they can provide you with help. Once you are directed to the next page, you will see your account data and a chat bubble on the bottom right hand corner of your page. You can get in touch with one of AT&T’s customer service representatives by signing into your account and clicking on the “Get more bill & account help” option. In addition to extending your due date, you can also save $10 dollars on your monthly bill by enrolling in autopay. Extensions and late fee waivers are being offered for charges accumulated between –.
During this time, they will not charge any late fees or terminate service. AT&T is offering relief for customers during the COVID-19 pandemic by providing more flexibility for paying bills.
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